Plain answers to the things people actually get stuck on, across accounts, alerts, rules, the Rule Store, KPI, the Energy app, connectors, Functions, data quality, reports, permissions, and on-premise setup.

What this guide covers

• 1. Logging in & your account
• 2. Invites & your team
• 3. The demo dataset
• 4. "I don't see any data"
• 5. Alerts that don't behave as expected
• 6. Rules that never fire
• 7. The KPI dashboard
• 7b. The Energy app (baselines & savings)
• 8. Connectors & live building data
• 9. Functions & the Function Library
• 10. Data quality & unit mismatches
• 11. Reports
• 12. "Why can't I do this?" (permissions)
• 13. On-premise (self-hosted) specific issues
• 14. Still stuck?